Privacy Policy

This Privacy Policy explains how Sapphire Spa (“we”, “us”), located at Shop-8, Ground Floor, Tamani Arts Building, Business Bay, Dubai, UAE, collects, uses and protects information when you visit sapphirespadxb.com or contact us by phone or WhatsApp.

Information we collect

We may collect information you voluntarily provide when you call us, message us on WhatsApp or make a booking — such as your name, phone number and treatment preferences. Our website also uses standard analytics and advertising tools (Google Tag Manager, Google Analytics and Google Ads) that may collect technical information such as your IP address, device type, browser, approximate location and the pages you visit.

How we use information

• To respond to booking requests and enquiries
• To operate and improve our website and services
• To measure the performance of our advertising campaigns (for example, counting calls or WhatsApp clicks that start from an advert)
• To comply with legal obligations

Cookies and tracking

Our website uses cookies and similar technologies via Google Tag Manager for analytics and advertising purposes, including measuring conversions from Google Ads. You can control or disable cookies through your browser settings; the website's contact features will continue to work.

Third-party services

We use third-party services such as Google Ads, Google Analytics, Google Maps and WhatsApp Business to communicate with customers, show our location and measure marketing performance. These providers have their own privacy policies governing their use of your information.

Data retention and security

We keep booking information only as long as needed to provide our services and meet legal requirements, and we take reasonable measures to protect it. No method of transmission over the internet is completely secure.

Your choices

You may ask us to delete the contact details you have shared with us at any time by messaging or calling +971 55 902 3353.

Contact us

Questions about this policy: phone / WhatsApp +971 55 902 3353, or visit us at Shop-8, Ground Floor, Tamani Arts Building, Business Bay, Dubai, UAE.